The firm collaborates with software and connectivity providers to deliver full RFID technology solutions as one of the first movers in smart city projects. “Confidex full-service personalized fare media offering includes a wide range of smart ticketing formats to serve the public transport ticketing infrastructure,” says Lindström. For Smart Cities, the use of Smart Ticketing increases not only passenger satisfaction, but security against fraud–reducing revenue loss and enabling creation of new service models at the same time. The use of RFID tagging in rail assets tracking, on the other hand, increases the Wrevenue by lowering maintenance costs, and providing improved service planning. Therefore, the increase in demand for smart technology and contactless ticketing solutions led Confidex to provide a wide range of capabilities that includes special printable on-metal RFID and NFC labels, contactless toll collection and parking tickets and tourist cards. “Our team is able to develop a product, that fits the constraints of most equipment available in the market,” adds Lindström. “We enable a better customer experience with new payment options, multi-services, reliability and durability of fare media, fast transactions, and less queuing at gates,” says Lindström.
The value of IoT as the way to make cities Smart is not about hardware, connectivity nor software alone. It is about having reliable data available exactly when needed
With such Smart Ticketing solutions, Confidex has been selected as the Smart Ticketing supplier for more than 70 major cities worldwide, including Strathclyde Partnership for Transport (SPT) who owns and operates the Glasgow Subway. “We supplied a large volume of contactless ITSO (Integrated Transport Smartcard Organization) smart tickets to replace the old magnetic stripe tickets,” opines Lindström. Confidex was selected after holding a competitive tender, based on price, quality and the ability to achieve ITSO inter-operability certification. The smart tickets were encoded and issued from vending machines, parking machines, and ticket office to provide seamless journey experience for the users–a fully infrastructure compliant solution that was later on enhanced by Park & Ride tickets, also supplied by Confidex.
The company has combined high-volume in-house manufacturing with R&D team to create an edge over its competitors. Innovation is embedded in the core of Confidex values, and the need to understand customers’ needs and requirements is the company’s key competitive differentiator. “We have created a unique patent-pending RFID antenna technology that overcomes the limitations caused by the environment,” affirms Lindström.
For the future, Confidex plans to develop full solution ecosystem as a key contributor. “We continue to add value to our new products and services in the field of short range wireless IoT. The value of IoT as the way to make cities Smart is not about hardware, connectivity nor software alone. It is about having reliable data available exactly when needed,” concludes Lindström.