MetroQuest: Building Smart Cities with Public Engagement

Smart cities are about people. But that was not always well-understood. Much of the early smart city dialog focused on the technology: automation, sensors, and data collection. It is now recognized that the entire tech needs to ultimately connect with and improve the wellbeing of all the people who live, work, and play in cities. The “human” piece is both critical and unique for each city because quality of life means different things to different people.

Citizens must drive the vision for their smart cities, which is why community engagement is often regulatory-mandated. Luckily, public engagement has also become smarter. While there will always be town hall meetings, government agencies can no longer make multi-billion-dollar technology and infrastructure investments based on what 150 citizens have said at five public meetings. Trust and transparency are built on active public participation across broad citizen demographics.
To engage thousands of people, smart planners and public participation practitioners are going where citizens are: online! “If a smart city wants to engage thousands of citizens, to collect informed input and put a technology plan into action with broad public support, then it’s important to select the right online engagement tools,” says Mike Walsh, President of MetroQuest. Smart city planning is complex. Simple multiple-choice surveys that are text based don’t convey the nuances. Addressing the need, MetroQuest provides a SaaS solution with subscription-based licensing, enabling users to set-up and launch their own visually interactive MetroQuest Sites (surveys) to support their public engagement objectives.

MetroQuest is optimized to engage as many people as possible to collect informed input on city planning projects. With MetroQuest, agencies can engage thousands of people, while obtaining proven data and actionable results in support of their planning and investment decisions. Smart cities simply select 5 of 14 MetroQuest screen templates to gather input on visual preferences, scenarios, tradeoffs, priorities, projects, or budgeting to meet their unique project needs. MetroQuest makes online public engagement fast, fun, educational, and interactive to ensure public survey results are actionable. It can support multiple languages and the sites are compatible with any device–laptops, tablets, smartphones, and kiosks.